Taco Bell: Our local Taco Bell is notorious for screwing up people's orders. By my personal estimate, they have about a 20% success rate in giving me what I actually ordered. Tonight my son and I went through their drive-thru, ordering dinner for 3 people, and they had a woman with a very thick accent on the speaker. We couldn't understand her, and it didn't help that she kept interrupting us every time we tried to order. She repeated back to us our order and we verified it was correct. We pulled up to the window and they only wanted $12. I was suspicious, because what we ordered should have cost more than that. Two different women came to the window and verified our order, yet when they handed us our bag, it was missing two Crunch Wrap Supremes. They said we never paid for two Crunch Wrap Supremes. Well, why didn't they include that in our total when they told us how much we owed? They did include them the three times they listed off our order. So, we had to pay twice to get our entire order. That's par for the course with them. Just another example of incompetence in the workplace.
E.S. Feed: This local feed store has the friendliest employees in town, but their computer system sucks. They never have what I need on the main floor, so I always have to go to the cashier to ask if they have it in stock. I've learned not to trust the inventory listed in their computer. I paid for a couple of items that the computer listed as being in stock and then went out to my truck to wait for them to be delivered to me from the warehouse. The warehouse manager came out and informed me that he didn't have my items in stock. I asked him what he does have in stock, he told me, I told him I'd take two of those. He said I'd have to go back into the store and do an exchange. They were apologetic, but the owners really need to work out a fool-proof system for updating their computer to mesh with what is actually in inventory. This happens to me about 50% of the time I visit their store. I've decided to start using a different feed store in town, because my time is too valuable to have to keep going back in the store to correct someone else's mistake.